Preorders:
Preorders are placed directly with suppliers based on customer demand.
If you cancel a preorder for any reason, a 50% restocking fee will be deducted from your refund.
Final Sale Items:
The following cannot be returned or refunded:
• All candy and food items
• Seasonal items
• Sale items
Damaged Deliveries:
If your order arrives damaged, email us within 48 hours with:
1. Photos of the item
2. Photos of the packaging
3. Photos of the shipping label
We will review and determine whether a replacement, credit, or refund is appropriate.
Incorrect Items:
If we packed something wrong, we will fix it. Email us with your order number.
Checkout Errors:
If you selected the wrong pickup/shipping option or entered incorrect information, email us immediately.
We can only make changes if the order has not been processed.
Contact: sweetconvenience@outlook.com
